General Terms and Conditions
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These general terms and conditions form an integral part of the contract and the order confirmation. They apply to all matters not covered by a specific written agreement. Any provision contrary to these terms and conditions must be set out in writing and must be expressly included in the contract or the order confirmation.
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The person signing the contract or the order confirmation is authorised to request the services offered on behalf of the customer.
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Unless otherwise specified, the contract is entered into for a period of one year, commencing on the first day of employment, and is automatically renewed for a further year unless it is terminated in writing at least three months before its expiry date.
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The order confirmation is concluded for a fixed term. In the event of an indefinite term, the confirmation shall be renewed by tacit extension for one week at a time, week by week, and so on, unless terminated by either party subject to five working days’ notice.
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If the customer cancels all or part of the order, SIR S.A. may charge them for the full costs, including those arising from any disruption caused.
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The client is required to notify SIR S.A. in writing as soon as possible of any changes or complaints relating to the performance of the agreed services. SIR S.A. cannot be held liable for the consequences of any instructions given verbally by persons representing the client at the place of service.
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SIR S.A. undertakes to employ only security personnel who meet the requirements laid down by the laws of Geneva and/or Vaud concerning private security guards, as well as the regulations in force throughout the federal territory, issued by the departments of justice and police of the constituent cantons. Consequently, SIR S.A. is expressly authorised by the client to take all necessary measures to protect the movable and immovable property, valuables, persons and interests entrusted to it.
To this end, employees of SIR S.A. shall, in particular, be entitled to:
7.1. To enter the premises, property and outbuildings entrusted to their care using the keys provided by the client for this purpose, with the client’s prior authorisation.
7.2. As part of their duties and within the limits of the applicable legislation, SIR S.A. staff are authorised to verify the identity of individuals, to grant or refuse access to premises, areas, functions or events under surveillance, to remove any unauthorised persons from the premises, and to inspect goods and equipment entering or leaving the premises in question
7.3. Apprehend offenders caught in the act.
7.4. Generally speaking, and bearing in mind that decisions will need to be taken within a very short timeframe, SIR S.A.’s staff are authorised by the client to exercise, on the client’s behalf and under the client’s responsibility, all the rights of the owner or occupier against any third party who unlawfully enters the premises covered by the security services entrusted to SIR S.A.
The customer therefore releases SIR S.A. from all liability, in particular in the following circumstances:
7.4.1. The response does not result in the perpetrators being caught in the act and arrested.
7.4.2. Damage is caused unintentionally by SIR S.A. staff during a response.
7.4.3. The alarm system installed at the customer’s premises is faulty or malfunctioning.
7.4.4. The transmission and reception system has failed to transmit or receive the alarm, even in part.
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The customer undertakes to indemnify SIR S.A. against all damages, losses, costs (including reasonable legal defence costs) and liabilities that SIR S.A. may incur as a result of a claim by a third party, provided that such a claim arises directly from:
a) a breach by the customer of its contractual obligations;
b) a fault (negligence or wilful misconduct) committed by the customer, its employees or its agents in the performance of this contract. This obligation to pay compensation shall not apply if the third party’s claim arises from gross negligence or wilful misconduct on the part of SIR S.A. or its staff. SIR S.A. shall inform the customer without delay of any claim received
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SIR S.A. undertakes to maintain the confidentiality of any information to which it may have access in the course of providing its services and to require its agents and subcontractors to maintain the same confidentiality for an indefinite period. SIR S.A. also undertakes not to use the client’s name and logo without the client’s prior written consent.
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The Customer acknowledges that SIR S.A. records (all) telephone conversations between the Customer and the SIR S.A. call centre for training or evidential purposes.
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For further information on data protection and the privacy policy, customers are referred to SIR S.A.’s data protection statement at https://www.sirsa.ch/en/privacy-policy/.
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SIR S.A. is authorised, where necessary, to engage qualified subcontractors to provide services. Should SIR S.A. engage subcontractors, it shall be liable to the client for the proper performance of the services by such subcontractors. The engagement of subcontractors must always be notified to and approved in writing by the client in advance.
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Rates are set taking into account the wages and working conditions in force at the time the contract is concluded or the order is confirmed. In the event of any changes, SIR S.A. may adjust the rates to reflect the new conditions, subject to two months’ written notice. The customer shall be entitled to terminate the contract within thirty (30) days of receiving notice of a change in rates.
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Contractual services are provided against invoice. The customer undertakes to pay the undisputed invoice amount in full, without any deductions, and within the specified time limit. If the customer fails to meet their payment obligation or pays late, SIR S.A. may suspend the provision of the said services within 10 days of receiving a registered letter demanding payment of the customer’s undisputed amounts. SIR S.A. accepts no liability for any resulting damages.
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In respect of any matter not expressly provided for in these general terms and conditions or governed by a specific written provision in accordance with Article 1, the parties hereby agree to refer to the provisions of the Swiss Code of Obligations, in particular those governing agency agreements and obligations arising from a contract, insofar as these are not superseded by the provisions set out above, particularly with regard to the agent’s liability and the notice period for terminating the contract.
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SIR S.A. is insured against personal injury (death, injury or damage to health) and property damage (destruction of or damage to property) up to a limit of Frs. 20,000,000.- (twenty million) per incident. The customer has taken note of the scope of the cover and expressly waives the right to claim damages in excess of this sum, either by insuring the risk themselves or by having it covered by an insurance company. This provision does not apply to damage caused to property during the transport of valuables; in such cases, only Article 8 of the Special Conditions applies.
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In the event of force majeure (in particular: war, epidemic, strike, disruption to telecommunications, severe and widespread restrictions on road traffic, consequences of events relating to changes in the structure of the atomic nucleus, etc.), SIR S.A. may suspend or reduce its service if the fulfilment of its obligations becomes impossible, following written notification to the customer specifying the force majeure event and its expected duration. The fee will then be adjusted by SIR S.A. in line with the new conditions in force.
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All contracts entered into with SIR S.A. are governed by Swiss law. Any dispute arising out of this contract shall be brought exclusively before the competent courts in Geneva, Switzerland, without prejudice to any other legal remedies.
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SIR SA reserves the right to amend its general terms and conditions and will notify the customer of any such amendments at least three months before they come into force. Unless the customer objects within this period, they shall be deemed to have accepted the new general terms and conditions. The current version is available at all times on the SIR SA website.
August 2026 edition
Special Conditions
Special contractual terms and conditions for emergency response services, connection to the alarm centre and the transport of valuables
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These special contractual terms and conditions supplement the general terms and conditions of SIR S.A.
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Unless otherwise specified, the service and connection contract is entered into for a period of one year, commencing on the first day of service, and is automatically renewed for a further year unless it is terminated in writing at least three months before its expiry date.
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The flat-rate charges include:
The fee for transmitting the alarm to the SIR S.A. monitoring and management centre
Unrestricted intervention, except:
3.1. In the event of repeated technical alarms from faulty equipment (more than 4 per month).
3.2. In the event of any overrun, these will be charged at CHF 200 per call-out.
3.3. In the event of assault alarms being triggered deliberately and without cause, these will be charged at CHF 250 per call-out, given the specific nature of such alarms.
3.4. In the event of false alarms, SIR S.A. reserves the right to charge for its interventions in the event of misuse, failure to comply with standard rules of use, or repeated negligence or misuse (in particular where recurring alarms persist due to an unresolved fault, inappropriate use of the system, or the customer’s failure to take corrective action).
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The one-off registration fee (charged in the first year) includes:
4.1. The preparation of files for the management of incidents by the SIR S.A. alarm centre, SIR staff, the police, the fire service and other relevant organisations, as well as computerised trials and tests during commissioning.
4.2. The customer undertakes to inform SIR S.A. in the event of any changes to contact details or the persons responsible, as well as in the event of any changes to keys or means of access.
4.3. Any changes to the agreed services or to the instructions requested by the client must be agreed in writing in advance with the management of SIR S.A.
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The flat-rate service and connection charges are set taking into account the wages and working conditions in force at the time the contract is concluded. In the event of any changes, SIR S.A. may adjust the charge to reflect the new conditions, subject to two months’ written notice.
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The terms and conditions of the service are set out in the attached document ‘Services’. It is specified, however, that SIR S.A. will provide the necessary personnel to resolve the issue for a maximum of 2 hours. If an on-call service is required to monitor the property for more than 2 hours, the additional time will be charged on an hourly basis at the hourly rate in force at SIR S.A. on the date of the service call.
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In the event of termination or cancellation of the contract, the customer is obliged to ensure that the transmission of alarms to the SIR S.A. monitoring centre is suspended without delay. If the customer fails to comply with this obligation, SIR S.A. is entitled to charge the flat-rate connection fee until such time as the transmission is suspended. If necessary, SIR S.A. may arrange for a third party to cease the transmission of alarms at the customer’s expense.
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SIR S.A. has taken out transport insurance limited to CHF 500,000 for any transport carried out with one armed guard and up to CHF 1,000,000 for any transport carried out with two armed guards. The client’s transport insurance takes precedence. SIR SA operates exclusively in accordance with the SPEDLOGSWISS General Terms and Conditions, latest edition. In the event that the value of the goods being transported exceeds the insured amount, SIR SA and the client shall enter into a separate agreement. The Client undertakes to inform SIR SA of the value of the goods being transported and/or to confirm to SIR SA that the value of the goods does not exceed CHF 500,000 or CHF 1,000,000, as applicable.
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SIR SA reserves the right to amend its specific terms and conditions and will notify the customer of any such amendments at least three months before they come into force. In the absence of any objection within this period, the customer shall be deemed to have accepted the new terms and conditions. The current version is available at all times on the SIR SA website.
August 2026 edition